The challenge
Referral documents arrived as scans, faxes and unstructured PDFs. Intake staff re-keyed them by hand, introducing delay and transcription error into a clinically sensitive process.
What we did
A vision and language pipeline extracts structured fields, validates them against the patient record, and routes only genuinely ambiguous cases to a human reviewer with the source document highlighted alongside the extraction.
The result
- 91%
- Straight-through processing
- -8 hrs
- Per case, per week
- 90
- Sites live